Returns, Refunds and Exchanges Policy

If you are not satisfied with our products you have the right to claim and receive a refund within 30 days after the purchase date. Limitations to the amount of the refund and eligibility of a refund vary based on the product and its use. No refund is available after 30 days.


We aim to meet your complete satisfaction with all of our products. However, within the 30-day period we realize that exceptional circumstance can take place with regard to the character of the product we supply. There are different refund policies for physical products, digital products and memberships.



Therefore, please read carefully in order to honor requests for a refund on the following reasons:


    non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to in writing within 30 days from the order placing date. Otherwise the product will be considered received and downloaded;


    download and streaming issues: it may happen so that you are having problems while downloading the product or its streaming. Claims regarding such issues must be submitted to If you do not properly contact us during this period, you agree that we may construe silence as a successful download or streaming of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or streaming within 30 days of purchase will result in a refund decline;


    major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted to for approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your computer can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your computer will result in your inability to qualify for a refund.


  product not-as-described: such issues should be reported to within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.


Before considering a refund request, if your issue is non-delivery or download and streaming issue please contact our Technical Support Team. They are always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.



Contact Technical Support

Customer and technical support is available at (404) 321-0010 during regular US East Coast working hours. We answer email quickly at:




Please give it 12-24 hours for our Support Team to get back to you on the problem. If you are dissatisfied with the level of support you are receiving from us, please contact us with your concerns so that we can address this issue immediately.  We value you as a client and strive for your satisfaction.



Refund Requests


Requests for a refund are accepted at within the period of 30 days after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.
 If a refund is within our terms and conditions of the written policy on this page, it will be issued to you upon receipt of a Waiver signed by you.



How To Return A Physical Item


Your item must be in its original unused condition, in its original cellophane wrapper to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.


1. Please email to request a refund and we will assign you a tracking #.

2. Mail your returned item to:

     Sun Moon Stars, Inc.

     Returns Department Tracking #

     2522 Skyland Trail, NE

     Atlanta, GA 30319

3. Include in your package a signed letter stating the reason for your return and the original receipt.



Return Exceptions


Some items cannot be returned if they are opened. These include music, software, and videos.


Merchandise that has been worn, used, or altered will not be accepted for return or exchange.



Restocking Fee


All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.





If your item is in like new condition, you may exchange it for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.



Membership Accounts:

Changes, Cancels & Terms of Use




If you’d like us to change your email address or your account password, please hit “reply” to any past email you received from us and note your changes in your reply. Or you can contact us at If you’d like to change your Member profile, you have that power in your hands already! The only thing you can’t do yourself is change your first and last name. If that’s an issue due to legal name changes, please contact Customer Service and we’ll be happy to make the change for you. If you see a factual error in any part of our site or would like to suggest other changes for our site, we’d be happy to make editorial corrections. Please submit a form here so we can be sure it’s taken care of: Contact us at



Membership Cancellation


Given’s wealth of premium-content that’s available for immediate download and viewing– such as a One-hour Documentary, Daily Video Messages and Lessons, Recorded Webinars, PDF Checklists and Special Reports, we do not refund current-month fees. However, we can make sure you will not be charged for any further months of service.



Group Subscriptions


Your membership is for your individual use only. You may not share passwords or accounts with others in your organization. If they would like their own Memberships, we’re happy to extend discounts for larger groups.


If you would like more information about Group Memberships, please contact us at



Member Profiles & Networking’s members are invited to maintain a professional profile at the site. You may share as little or as much contact information as you’d like. It is AGAINST Membership policies for anyone to abuse their fellow members’ profiles either by emailing them or by spamming the Private Notes area of their profile. Rules:

1. Do not scrape, collect or otherwise compile a contact list from Member profiles

2. Do not send promotional email, even if it’s just to one single person.

3. Do not post a spammy/self-promotional Private Note to any member.


If you break the rules, your membership may be revoked without refund immediately. If you suspect anyone’s broken the rules, please do contact us at immediately. A copy of the offending email or note would be helpful. Thank you.



Membership Terms of Use

Your membership is a single user license — for your individual use only! Although you can access your account from different computers (ie., your home computer, your work computer, a mobile device), you are not allowed to share your password with another individual.


If two or more computers try to access your account at the same time, you will automatically be locked out. Sorry about this – it’s an automated DRM system. To contact customer service for a quick fix, email


All policies are subject to change at any time. Any changes will be made in writing and posted. Any policy changes that occur after you date of purchase will take effect immediately.